Casino chat support adviser with German & English

Описание

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

Our client is International Online Betting Global Leader, operating and leading some of the world biggest online casino brands. Sofia, Bulgaria is one of the most important locations for the company because here is the largest Product Marketing Operations Team and IT Specialists. The corporate culture is orientated for positive and open minded behavior combined with highly skilled professionals.

At the moment we are looking for customer orientated person to join their team as:

Casino chat support adviser with German & English

Main responsibilities:

• To be the first point of contact for customers for questions related mainly to their accounts or benefits of playing a particular online casino game;
• Will advise customers via channels like: chat (80% of the work), email (10% of the work) and phone (10% of the work);
• Answering customer queries in a timely and professional manner, by following established corporate standards;
• Work closely with other internal and external departments of the company to take any preventive measures of risk or suspicious situations;
• You will work on a flexible shifts schedule so you can also combine work with your studies or hobbies.No full night shifts;
• Working with specific software;


Requirements:

• Excellent command of English and German, both verbal and written;
• Working in office, not home based job;
• Highly developed sense of integrity and commitment to client satisfaction;
• Demonstrated passion for excellence with respect to treating and caring for clients
• Ability to communicate clearly and professionally;
• Strong decision making and analytical abilities;
• Attention to details;


Benefits:

• Excellent competitive salary and benefits package;
• Great social package including additional health insurance, gym card, etc.;
• Opportunity to be a part of the challenging, motivating and dynamic casino industry;
• Friendly and positive work environment within an inspiring team of professionals;
• Opportunities for personal and professional development;
• Regular team buildings and team events;
• Happy Hours with free snacks and beverages;
• Previous experience in customer service is a plus, but not mandatory. We will train you to be the best in the business!


All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

HRS Bulgaria has License № 2361 valid from 15.09.2017

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

София, ул. Юнак 11-13

Дата:

20.02.2018

Организация:

ЕЙЧ АР ЕС България ООД
Агенция за подбор на персонал

Детайли за организацията:

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