Customer Care Specialist with German, French or English only- София

Описание

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.
We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind it’s back. At any given moment, we can offer multiple opportunities from different companies needing a wide variety of talent.
If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is one of the leading global business process outsourcing companies with multiple offices across Europe. On their behalf, we are looking for a Customer Care Specialists with German, French or English only who would be willing to join their team working for an innovative and well-recognised London-based financial technology company. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!

Responsibilities:
Handle incoming contacts over phone or live chat;
Provide a fast, complete and friendly answer aligned;
Send out follow up emails for the customer when needed;
Ensure the scripting of the call is added to his ticket;
Escalate customer tickets to the correct internal teams, when needed;
Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer;
Daily check on the relevant updates regarding our product and procedures;
Excellent communication with local Team Lead to ensure a constant feedback loop.

Requirements:
Fluency in one of teh following languages: German, French or English;
Previous experience in a similar role is an advantage;
Previous experience in customer support is an advantage;
Knowledge of computing technology is an advantage;
Very good knowledge of MS Office (Word, Excel);
Positive, communicative and open-minded attitude;
Eager to learn, self-motivated, and goal-oriented;

The company offers:
Opportunity to learn, grow and develop in a multinational corporate environment;
Excellent salary;
Additional health insurance (incl. dental care);
Sports card;
Food vouchers;
Reimbursement allowance (value of 60 BGN);
Career development opportunities;
Extensive training programs;
Access top-notch technologies and best practices;
Excellent working environment;
Company events.

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2100 до 3400 лева на месец

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

София, жк. Дружба 2

Дата:

04.06.2024

Организация:

UpSkill Ltd.
Агенция за подбор на персонал

Детайли за организацията:

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