Account Manager with German- София

Описание

Sutherland is seeking a motivated and passionate person to join us as a Support Account Manager of McAfee Support Account Management team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

The SAM is an assigned support management resource focused on driving the success of McAfee Enterprise products and support services provided to multiple McAfee enterprise customers. The SAM will foster strong relationships between McAfee teams and the enterprise customer. The SAM will provide current and customer-relevant technical information and documented best practices advice to drive successful outcomes with product lifecycle planning, deployment, administration, and support of McAfee Enterprise products across the enterprise.


Duties and Responsibilities:
Serve as a customer advocate and support management coordination point for Vendor enterprise support
Management and coordination of critical enterprise issues (in coordination with other Vendor team members)
Foster strong relationships between Vendor teams and the enterprise customer via regular communication
Provide advice and recommendations, based upon Vendor documented technical information and best practices for effective lifecycle planning, deployment, administration, and support of Vendor products across the enterprise
Maintain detailed awareness of Vendor product solutions in the customer environment through periodic reviews
Provide proactive and customer-relevant communications on malware, vulnerabilities, Vendor product technical information, and strategic product plans
Deliver periodic issue status reviews and Executive Summary Reports outlining Vendor technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management
Maintain a high-level technical awareness and competency regarding the planning and administration of Vendor products in line with security industry practices
Works with Sales team to identify opportunities for growth in the client environment


Experience /Skill Sets Required
Minimum two years’ applicable experience in relationship or customer management in a Enterprise technical environment with named or dedicated accounts
Experience in management of technical projects requiring coordination of various resources for successful outcome
High-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations
Excellent communications skills - written, verbal, and presentation
German + English fluency required, Additional languages a plus

WE WILL GIVE YOU:
Fun and fast-paced Enterprise work environment
Continuous learning and development
Competitive salary
Excellent social benefits package
Promote-from-within advancement opportunities
Employee recognition programs
Team building and social activities, participation in voluntary work, charity causes, etc.
Buddy system for new hires and relocation packages
Great office locations
Work from Home Flexibility


The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

15.09.2023

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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