Gaming Support Agent with English/German/Russian in Varna

Описание

Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

Your Job Role:
To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
To develop a deep knowledge of our client’s products and process;
To support the extended teams, new projects and the wider business as and when required;
To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.
What you need to have:
To be fluent in one of the following languages: German, Russian, or English;
To be an active gamer and familiar with both PC and Console gaming;
To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
To have a friendly personality and be a team player;
To be self-motivated and able to work proactively.
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way.
Some of our other benefits include:

Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Руски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

15.05.2018

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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