Back Office Support with Russian and English
Детайли
Описание
Back Office Support with Russian and English#FEEL GOOD WITH US!
TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
Your responsibilities:
Answering various user requests
Achieving great users satisfaction, focusing on clients’ needs
Become and remain knowledgeable about platform products and working standards
Gather, analyse and utilise relevant data to develop ways to improve the overall user experience
Actively and creatively contributes to the whole support process, thus providing the best services to the users
Make well-balanced decisions and personally driven to be an effective advocate for platform’s users
Respond to user inquiries with high-quality, speed, empathy and accuracy
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of all users
Enforce company’s Terms of Use by carefully monitoring reports of abuse on the site
Use manuals to moderate and filter flagged content
Our requirements:
Minimum 1 year prior Operations experience in shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Excellent level of Russian and good level of English
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Friendly and outgoing personality
Self-motivation and result-orientation
We offer:
Flexible working hours
A stable job and career development opportunities
Attractive salary
Special Discounts & Offers (Food vouchers, Multisport card, etc.)
Additional health insurance
Opportunity to plan your own working schedule
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
If this opportunity sounds appealing to you, apply now! Send us your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
Кандидатствай по тази обява
Изисквания към кандидата
Езикови познания:
Английски език, Унгарски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Категория:
Консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
гр. София 1000, ул. "Алабин" 1,Телъс Тауър
Дата:
20.06.2018
Организация:
TELUS International Europe
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за TELUS International Europe може да получите ТУК
