Customer Service Manager- Варна
Детайли
Описание
This is us.A leading European FinTech company helping people and businesses from 130+ countries make and accept payments in the most efficient, secure and convenient way. Today this results in more than 1 million clients across the world.
We are redesigning the payments world to offer unique experience and make every payment modern, interactive and simple. All across the customer pathway, online and offline, we use the means of creativity and art to power our clients manage their money with ease and responsibility.
“iCard” AD is a Payment Institution and Electronic Money Institution, licensed under Payment Services Directive (PSD 2007/64 EC) and E-Money Issuers Directive (2009/110/EC), authorized to provide payment services and e-money in EU and EEA countries.
“iCard” is a principal Member of MasterCard Worldwide, VISA Europe, UnionPay International, JCB, Amex, Issuer of Electronic Money and Payment Transaction and member of SEPA and SWIFT.
Why?
Because we know there’s a story behind every payment and we choose to believe it brings a change for a better world.
And because we grow fast, we want you to be part of our upcoming growth vision, development and challenges!
Is this you?
Finding just a good job is simply not good enough. You want your skills, passion and extra efforts to be noticed and put to good work. You want to see yourself grow on daily basis, because you know life is all about excelling.
In the current role you will be challenged to:
Plan, organize, coordinate and control the team’s activities for effective and quality achievement of objectives and tasks.
Control the process of providing information to current and potential customers
Be responsible for customer and partners satisfaction.
Be responsible for quick and correct adaptation and training of new employees
Follow up the correct application of the established good practices by the team members
Provide support to other teams in cases related to customer service.
Contribute for the connection between the customers and internal teams endeavouring to achieve quick response and appropriate solution
Your profile:
Master’s degree in Finance, Business Economics or similar.
Previous experience on a similar position.
Excellent English communication skills;
Proficiency in Microsoft Office applications;
The ability to work as part of a team;
Strong analytical and problem-solving skills;
Outstanding organizational skills and strict adherence to deadlines;
Confidence, sense of responsibility and a positive mindset.
Here is what we’ve got to offer:
“Google Office-Class” workplace in an open, friendly hi-tech environment.
Attractive and motivating salary.
The opportunity to work with other dedicated professionals building the future of Payment Solutions.
Promotions and a salary review based on performance.
Exciting team building events.
Opportunity to refresh in our facilities, including fitness, bowling and relax areas.
Did we mention free coffee, food and drinks at the office?
Are you ready to take it to the next level?
Apply by sending us:
CV in English.
Cover letter.
Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted, so keep it tight and fresh - good luck to all of you!
Изисквания към кандидата
Езикови познания:
Английски език, Полски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Бакалавър
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. Варна
Адрес:
гр. Варна, п.к. 9009, Бизнес Парк Варна, сграда Б1
Дата:
13.07.2021
Организация:
Айкарт АД
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Айкарт АД може да получите ТУК
