Technical Support Analyst - Experian Data Quality

Описание

About Experian:
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2018, for 5th consecutive year we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 17,000 people in 38 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Technical Support Analyst - Experian Data Quality

We're currently looking for an Application Support to join our Address Data Quality Team.
The Application Support team provide third line technical support for Experian Data Quality’s suite of on-premise data quality products. In this role, you will work as part of a team to seek resolution of production issues, escalated by regional customer support teams on behalf of our customers.

Responsibilities:
Take ownership for managing Experian products escalated product issues, within agreed SLAs
Investigate complex issues through an analytical and systematic approach to problem solving
Perform root cause analysis of problems and report progress on resolution
Communicate directly with customers (both internal and external) to provide solutions
Work with the development team to reproduce, test and provide fixes for customer defects
Work closely with 1st and 2nd line support teams to understand user scenarios, giving clear and regular updates on ongoing issues
Contribute to and improve customer and technical support documentation
Ad-hoc duties as required
The successful candidate will have:
Degree caliber or equivalent qualifications
Over 2 years professional experience as Customer Support Level 2 or similar position. (Previous
Technical Support experience preferred.)
Understanding of the data analysis, data quality and data management domains
Analytical troubleshooting and problem-solving skills. (Ability to troubleshoot and analyse complex issues.)
Can demonstrate a keen attention to detail
Highly self-motivated and directed: able to work under pressure and to deadlines
Highly flexible and adaptable in regards to learning and understanding new technologies
Is programming enthusiast

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

04.10.2018

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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