Technical Support Associate with French and English (late shifts) for the biggest software company- София

Описание

Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
We are Different by Design.

So, what’s the role all about?
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

We are looking for someone who have:
Excellent communication skills in - French
Very good command of English both written and verbal
Analytical thinking
Customer-oriented attitude, combined with excellent soft skills
Ability to capture information easily, summarize it and provide it briefly
Ability to adapt quickly
Good time management skills and multitasking ability
Technically-oriented interests with strong troubleshooting and problem solving skills

What we offer:
Strong remuneration package
Free Health Insurance + discount for a sport card
Individual career path - personal training on the maintained technologies, great source of technical articles and support information
Management and technical career growth;
Enhanced by learning and development program
Regular performance assessment
Working hours from Monday to Friday /4 p.m.- 1 a.m./
Environment of high skilled and collaborative colleagues.

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!
We can't wait to meet you!

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги
Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

03.09.2021

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК