Gaming Subject Matter Expert with German

Описание

Gaming Subject Matter Expert with German
It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

TAKE CONTROL OF YOUR CAREER!
JOIN.WORK.PLAY@ Concentrix Bulgaria

If you are a Gaming enthusiast and you would like to be part of the international family of Concentrix Bulgaria, join us!

What will you do?
Provide support to the team members via phone extension, face to face contact and one to one coaching where applicable
Assume responsibility and ownership for all relevant customer and team member queries
Be responsible for the learning and development of new employees (New Products roll out, Refresher, Process workshops, soft-skill courses, case/call handling)
Maintain excellent knowledge of systems and processes
Be responsible for the simplification and the improvement of processes. Pro-actively communicate any process gaps/flaws to the concerned manager as well as any enhancements which would positively impact the entire work flow
Develop and rolls out internal audits to ensure consistency and process adherence
Implement and communicates new or changed process through coaching
Identify knowledge gaps in the teams and creates action plans to close those
Work closely with Team leaders and QAs
Raise system issues affecting the operations by logging incidents in the relevant tool and reports them to the relevant parties
Analyze data, identify issues and participate in the resolution of problems related to the service provided
Work effectively to support the team on a process and functional level
What do you need to have?
Relevant experience on the same or similar role
Fluent German and English, both written and spoken
Proficiency in MS Office applications
Strong leadership and coaching skills
Ability to quickly resolve problems effectively and to quickly take decisions
Ability to identify areas of improvement and provide feedback for continuous improvement
Good organizational and time management skills
Initiative and willingness to learn and take accountability of own personal skill development and expertise
Ability to work in a team and effectively interact with employees at all levels of the organization
Active interest in the gaming world and proficiency in troubleshooting technical issues in a PC/Mobile/Console environment
Network skills will be considered as an advantage
Ability to work on flexible shifts including hours till 11:00 pm
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Dedicated gaming room with opportunity to “play” with the products and services available at the site and online
Extensive training
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
About Concentrix
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

15.08.2018

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК