Technical Support Associate with French and English for Microsoft Office 365

Описание

As a Technical Support Associate, you will assist customers with resolving technical issues that impact their Office 365 experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators of Office 365 subscriptions by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.


We are looking for someone who have:
Excellent communication skills in French;
Very good command of English language;
Analytical thinking;
Customer-oriented attitude, combined with excellent soft skills;
Ability to capture information easily, summarize it and provide it briefly;
Ability to adapt quickly;
Good time management skills and multitasking ability;
Technically-oriented interests with strong troubleshooting and problem solving skills;

What we offer:
Strong remuneration package;
Free Health Insurance + discount for a sport card;
Work week from Monday to Friday;
Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
Management and technical career growth;
Enhanced by learning and development program;
Regular performance assessment;
Standard working hours;
Environment of high skilled and collaborative colleagues;


Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

We are Different by Design.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

08.07.2021

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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