Solutions Advisor with German and Dutch

Описание

You are wanted!

Our Brand New Opportunity Awaits!
Are you passionate about delivering exceptional customer support in a dynamic environment? Are you eager to make a significant impact with your skills? We have the perfect role for you!

Role Overview

Join a leading team in the world of lighting solutions! Our energy-efficient lighting products, systems, and services enhance the quality of light, making lives safer, businesses more productive, and cities more livable.

Enjoy Your Weekends Free!
Our support lines are open from 10:00 am - 7:00 pm, Monday to Friday, allowing you to maintain a healthy work-life balance.

Plus, there's the possibility of hybrid work after 6 months!

Key Responsibilities:
Respond to inbound customer requests and document relevant case information
Understand client needs and present tailored solutions that align with their business goals
Ensure excellent customer satisfaction
Assist users and corporate partners with Pre-Sales, General Inquiries, and technical support issues via various communication channels
Handle customer escalations appropriately and escalate issues to higher support tiers as needed
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Provide feedback and follow management directions
What do you need?
Exceptionally customer-focused
Fluency in both German and Dutch, with excellent verbal and written communication skills
Advanced level of English, both spoken and written
Ability to simplify technical language for non-technical users
Patience and confidentiality in handling data and personal information
Proactive, self-motivated, and a great team player
Excellent soft skills, particularly in active listening and empathy
What can you expect from us:
Full-time role with working shifts between 10:00 a.m. – 7:00 p.m., Monday – Friday
Competitive salary – 2403 EUR
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!
Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Изисквания към кандидата

Езикови познания:
Английски език, Холандски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

06.04.2026

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК