Social Media Specialist with German for The Bridge

Описание

The Social Media Specialist will engage with customers to provide responses and identify issue resolutions in a style fitting with the Social Media environment & brand guidelines.
Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources, templates and the function of social networks/messaging channels to compose and tailor their own responses to meet with customers’ individual needs.
Ideal candidates will be enthusiastic Social Media users with a passion for customer services.


Responsibilities:

• Provide professional responses to user comments and questions on social media and other channels according to agreed service levels
• Own and resolve technical issues for customers using the tools and resources provided
• Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
• Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to our client and their products’ brand personality, answering all questions posed fully and accurately
• Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through
• Post images, video and copy responses and general posts as per instructions provided
• Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments

Essential Criteria:

• High level of fluency in written and spoken German (near native level of would be an advantage)
• Advanced level of written and spoken English
• Six months’ (or more) of experience in a similar customer service environment
• Experience with popular Social Media platforms and a cultural understanding of social media trends, developments, memes, etc would be highly preferable
• Excellent technical proficiency and reasonable knowledge of the Internet, ability to communicate technical issues trouble shoot in a friendly manner to all levels of technical ability
• Patience to learn and adapt to the communication style of our client and their products brand personality. Supporting the team in achieving the highest quality standards
• Ability to multitask, plan and prioritize workload, and work on their own accord. Diplomatic and cool under pressure
• Resilience and ability to work on own initiative
• Ability to work effectively in a fast-pace, dynamic and changing environment
• Excellent negotiation skills and ability to deal confidently with escalations /complaints
• Keen interest in Social Media engagement and delivering excellent customer service
• Ability to look beyond obvious solutions and experiment with different approaches

What’s in it for you:

• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
• Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
• Free additional medical and dentist insurance
• Sports card discount
• Corporate discounts and allowances

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

20.10.2021

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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