Manager Customer Service Section

Описание

Main responsibiltiies of person on this position will include:

Management and control of activities within the Customer Service Section in compliance with the company culture and values;
Lead the development and deployement of improvement innitiatives and qulity procedures within the department;
Work with Customer Service Team Leaders to improve and implement agent service skills training;
Creating and management of work processes and procedures and ensure they are as simple as possible;
Work with Customer Service Team Leaders to ensure their development as coaches and their ability to drive continuous improvement in agent performance;
Participation in development of Training and Reward & Recognition programs.

The role profile:

Experience in process and quality improvement;
Background as people manager is highly preferable;
Initiative, proactive and creative thinker;
Excellent communication and presentation skills.

What is in it for you?

Be an integratied part of the company strategy and work closely with all other departments;
Your ideas and initiatives will be considered with respect;
Be part of positive changes;
Grow your career within a new technology company.

Let us be your partner in the next career move!

Thank you!

Only short-listed candidates will be contacted. Confidentiality is guaranteed!
Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources service.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, ул.Никола Мирчев №33

Дата:

01.02.2019

Организация:

Менпауър България ООД
Агенция за подбор на персонал

Детайли за организацията:

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