Business Analyst - София
Детайли
Описание
#FEEL GOOD WITH US!TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
The Business Analyst role is part of a small team of professionals dedicated to top-line controlling, reporting and analysis. The team acts as a link between Operations and Finance, translating operational performance into financial figures. Our daily work gives us a 360 overview of the business, making us trusted business advisers to both our peers and leadership. The role reports directly to the Manager Invoicing & BA.
Your responsibilities will include:
Daily communication with operational leaders, operations support staff and the finance team;
Monthly client invoicing using ERP software;
Annual top-line budget preparation and update on a monthly basis;
Actual vs. Forecast – root cause identification and analysis;
Performance reporting – operational and financial KPIs;
Ad-hoc analysis and reporting as requested;
Identifying (potential) threats to top line performance and escalate as required;
Proactively suggesting optimizations and business improvement initiatives;
Developing appropriate reporting mechanisms to communicate financial/operational results in a meaningful manner
Requirements:
1+ years of experience in a similar role;
University degree in the area of Economics/Finance/Business studies;
Fluency in English;
Confident Excel user;
Team player, able to interact professionally with a diverse audience;
Strong motivation to learn;
Attention to detail;
Willingness to take responsibility and achieve results;
Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions;
Ability to work under pressure and effectively prioritize tasks;
Prior experience with ERP systems (considered as an advantage);
BPO experience (considered as an advantage).
We offer:
Stable job and career development opportunities
Great office at a top location
Attractive salary and additional incentives
Special discounts & offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
If this opportunity sounds appealing to you, apply now! Send us your CV!
* Please note that only shortlisted candidates will be contacted.
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Бакалавър
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Категория:
Бизнес /консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
гр. София 1000, ул. "Алабин" 1,Телъс Тауър
Дата:
20.06.2019
Организация:
TELUS International Europe
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
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