Solutions Analyst

Описание

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Responsibilities:

Works under the leadership of the Senior Solutions Consultant (Manager), supporting the pre-sales process with the creation and development of new business responses.
Assists in sourcing and creating content (gathering new data, Q&A management), supporting the peer review process and final proposal delivery requirements to deadline.
Supports the creation and development of legal documentation including but not limited to: new contracts, contract renewals, change requests, addendums and annexes
Supports the administration of the solutions content database with a focus on TELUS International Europe (TIE) and sharing best practice learnings with the Global Solutions team.
Support of status tracking for new/outstanding business opportunities through Workday tool to ensure Governance adherence.
Supports the project management and bid governance components of new opportunity bid support together with the contract renewal process with all required bid team resources.
Responsible for providing weekly updates and status tracking of active pursuits and contractual items through the opportunity and contract trackers.
Support the management of weekly TIE approval calls for pricing, taking responsibility for reminders, agendas, meeting minutes and follow up written approvals.
Support the planning and coordination of new pursuit client visits in TIE sites with local leadership, Sales and Marketing.

Requirements:

Ability to work on variety of assignments with overlapping time frames.
Ability to understand, interact and collaborate with the pursuit team resources to help execute support requirements and achieve common goals.
Exercises judgment within defined procedures and policies’ - work is evaluated upon completion to ensure objectives have been met.
Solid communication skills, both oral and written.
Demonstrated ability to interact and work effectively with various levels of management.
Demonstrated ability to problem solve and use sound judgement in line with defined procedures and policies.
Demonstrated ability to work with a team.
Ability to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment.
Ability to negotiate time frames to accommodate working multiple deliverables .
Solid administration skills (previous experience in putting together proposal documents and presentations an advantage but not essential)
Proficiency with various computer software and applications
Excellent level of experience in Microsoft Office – particularly Word, Excel and PowerPoint
Experience of Google Drive, Gmail and Hangouts preferred but not essential

We offer:

Stable job and career development opportunities
Great office at a top location
Attractive salary and additional incentives
Special discounts & offers (Food vouchers, Multisport cards, etc.
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses

If you are interested in this challenge, please send us your CV!

* Only short-listed candidates will be contacted

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София 1000, ул. "Алабин" 1,Телъс Тауър

Дата:

22.07.2019

Организация:

TELUS International Europe
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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