Fix Central Consultant with English+ 2nd European Language(NON VOICE)

Описание

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Our center:
The Client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, operating in a 24x7 environment for support activities and hosting a wide range of auxiliary services and professionals. 5 years into operation, the Center now provides end-to-end IT services covering some of the biggest world markets –US, Canada, Europe, Australia and New Zealand.

The role:
Do you want to work in a team where friendship between colleagues is a must?
Where the atmosphere in the office is always friendly and full of positive energy?
Where you will feel as a part of a family?
If the answer is YES, then you are welcome to apply and to join our Fix Entitlement Team.

The Fix Entitlement Agent provides services and support to internal and external customers of the Fix Central IBM Portal. Customers, who experience entitlement issues with their hardware (HW) or software (SW) products and/or wish to pursue with special Bid agreements.
The core activity involves receipt of customer issues by e-mail or other electronic application, investigating and resolving the issue and responding back to the client in a timely and efficient manner. Issues must be resolved quickly and accurately to maintain customer satisfaction whilst protecting IBM interest.

Role and Responsibilities:
• Communicate with customer via e-mail, answer questions and manage customer situation and exception problems.
• Monitor queues with customer inquiries in order to validate customer entitlement.
• Respond to customer requests promptly and efficiently to ensure a positive experience by providing a resolution of the case.
• Direct client issues to different departments and next levels of support responsible for resolving the relevant issues whenever needed.
• Take responsibility and ownership for the relevant customer queries.
• Perform other related tasks and activities as directed by management.
• Positive management of internal relationships.
• Willingness to help achieving team performance targets by supporting the Fix Entitlement Family.




Required Technical and Professional Expertise
Requirements:
• 1-year experience in working in the area of customer support.
• Relevant high school or university degree.
• Fluency in English and one of the following languages: German, Italian, French, Spanish, Portuguese.
• Excellent communication skills.
• Good analytical and problem-solving skills.
• Ability to work within a team.
• Focused & Results orientated.



Preferred Technical and Professional Expertise
Requirements:
• 1-year experience in working in the area of customer support.
• Relevant high school or university degree.
• Fluency in English and one of the following languages: German, Italian, French, Spanish, Portuguese.
• Excellent organizational skills.



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Средно

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

12.12.2019

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК