Support Representative for Operations

Описание

Support Representative for Operations
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.
IBM’s Client Innovation Center is an excellent opportunity to boost your career and the Customer Support Representative as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.
IBM is committed to a diverse environment and is proud to be an equal opportunity employer. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

You will be part of:

For our fast-growing multi-vendor support team, we’re looking to hire Customer Support Representatives with client-first mindset and eager to learn. In this challenging role, you’ll participate in shift rotation to support customers around the world over phone, e-mail and web, helping them solve complex issues and preventing outages.

Main tasks:

• Handle customer requests submitted by phone, e-mail, web-forms or other support tools
• Research internal resources and knowledge bases to find resolution
• Escalate to other support groups when necessary and follow up with them to ensure resolution in a timely manner
• Ensure regular updates to customer by call back and follow up e-mails
• Follow established processes for effective management of support incidents

*The working hours are rotation based


You will be considered successful if you have:

• Bachelor's Degree (or equivalent) in Engineering or similar technical field
• At least 6 months of experience in customer support role
• Excellent command of spoken and written English (B2-C2 level)


Preferred Tech and Prof Experience:

• Experience in technical customer support role will be considered as advantage
• Networking background as well as certification is a plus

We will give you:

• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

06.02.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК