Quality Specialist / Calls monitoring

Описание

AN ALL New Tech LTD is the Bulgaria office division for the multiple regulated investments firm AN Allnew Investments LTD leading broker of online foreign exchange (forex) trading, CFD trading, and financial investments. Our Goal is to serve global traders with access to the world's largest and most liquid market. By offering the most advanced trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.
We are looking for a person with fluent English, previous experience as Quality specialist in Forex!!
Candidates with background experience more than one year would be considered with higher priority!

Your Duties:
- Monitor the quality and performance of our call center representatives and all communications channels.
- Review and score collector calls to ensure compliance with office policy.
- Perform quality review to ensure a high level of customer service.
- Investigate and resolve complex call center quality issues.
- Provide feedback on calls to management team.
- Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
- Provide feedback on quality review to call center employees and management.
- Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
- Review various reports to ensure that contact service forms have been resolved timely and accurately.
- Participate in continuous quality improvement initiatives.
- Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
- Previous working experience as QA – Mandatory!
- Excellent English – verbal and written, native speaker level.
- Certificate in Quality Assurance is a plus.
- Strong analytical and troubleshooting skills.
- Ability to learn complex software, new technologies and product.
- Documenting quality assurance activities and creating audit reports
- Previous experience and knowledge regarding Certification, Licensing regimes, Data protection, Forex, Equities, CFD’s and other financial products would be considered as a big advantage.
- Proficiency in MS Office, particularly Excel.
- Excellent computer skills.

What we offer:
- Big attractive base salary.
- Full time position - 5 days a week.
- Sport Thursday (Football) + catering in the office.
- Paid Vacations, Holidays & Team buildings.
- Special educational program for the first month.
- Other social benefits – Multisport card.
- Variety of different food and drinks in the office.
- Abroad training for personal development with mutual benefits.
- Opportunities for growth to a higher position in the Company.

If You qualify, to the upper requirements, we will be waiting for your CV - IN ENGLISH ONLY!!!

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Профил:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции, Средно управленско ниво,

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, бул. Тодор Александров

Дата:

17.09.2020

Организация:

АН Олню Тех ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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