Team Leader with Italian and Spanish

Описание

Astrea Recruitment was founded in 2007 with one principal mission – to be different. We
transformed this vision into a key driver of our efforts to be always available when our clients
or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
Looking for work job that don't involve the use of a phone? If your passion is to help people
solve their problems and can do so through email or chat, then this jobs is for you.

For one of our clients - a leading company in the BPO area - we are looking for – Team Leader
with Italian and Spanish.

Essential Duties and Responsibilities:
* Drive individual agents performance and maintain maximum productivity;
* Prioritizing daily tasks;
* Monitor and process internal escalations;
* Manage monthly roster and review monthly reports in improving daily service levels and agents productivity;
* Participate in Quality Assurance and Quality Check calibration sessions;
* Recognize high performance and reward accomplishments.

Requirements:
* Fluency in both Italian and Spanish at C1 would be an advantage, candidates with C1 or higher level of Italian would also be reviewed;
* Excellent English skills;
* Experience in People Managment;
* Quality orientatiered person;
* Presentation skills;
* Technical skills: MS Office, Internet applications, Windows Operating Systems.

Our client offers:
* Excellent salary;
* Full-time employment;
* Standard working time – Monday - Friday;
* Professional growth;
* International working environment.

If you see how you can manage and excell with such a job description, do not hesitate to send
us your CV in English! (Do not forget to point the ref. N PP_TL).
We will contact the approved candidates shortly hereafter.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

01.02.2021

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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