Storage Support Engineer for Europe Region

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
Why should you join the team?
Even though we are part of an enterprise business, we are a fun and collaborative team, which gets it all done. We are gathered from all corners of the globe, from Sofia to Dubai, from Tucson to Bordo.
Also, what we do matters. We change the industry in the way we work with our client.
We are focused on maintaining the infrastructure which lies under public and private cloud.
We are supporting various technologies: AIX, IBM i, Tape, Storwize, Cognitive HW and DS8K

Your Role:
For our Team, we’re looking to hire Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you’ll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.

Responsibilities:
• Flexible schedule to support 24x7 shift operations and on-call coverage.
• Monitor and adhere to the workload distribution needs.
• Respond to escalated customer calls, complaints, questions and queries.
• Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
• Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
• Collaborate with other support centers and business units to provide seamless problem resolution.

Required Professional and Technical Expertise :

Education and professional experience:
Relevant University degree, ideally in Information Technology or Computer Science
At least 2 years’ experience working in the area of customer support
Language skills:

Fluent spoken and written English language
Fluency in one of the next European languages: German, French, Spanish, Italian

Skills and competencies:
Basic Storage and Networking knowledge
Computer or server hardware knowledge
Customer-first mindset with high sense of ownership
Excellent interpersonal, presentation and communication skills
Ability to work in a high pressure, dynamic situations with a large degree of autonomy
Ability to produce good work documentation

Preferred Professional and Technical Expertise :
Previous experience in a similar role is a plus
At least 1-year experience working as a technical support engineer
Advanced knowledge, experience and/or certified with IBM HW and SW products
Advanced knowledge, experience and/or certified with Servers, VMware, Citrix or Cisco enterprise products

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

25.02.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК