Lead Professional with Arabic and English

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a global powerhouse in the field of digital technology transformation -
we are looking for positive thinkers, ready to take on challenges for the role of Lead Professional with Arabic and English.

Essential Duties and Responsibilities:
* Leading and monitoring a team of analysts;
* Providing guidance and solutions for arising issues;
* Helping team members adopt new strategies for dealing with emergencies;
* Being responsible for team performance, generating and implementing new ideas for
further improvement of the process;
* Producing and managing daily and monthly process analysis reports;
* Tracking the team’s overall success and motivating excellent and timely delivery;
* Preforming own tasks in a timely manner while honoring guidelines and insuring smooth
running of the process.

Requirements:
* Excellent verbal and written Arabic and English skills;
* Experience with SAP;
* Proficiency in MS Office, CRM and Workflow tools;
* Previous working experience in the field and at least 2 years on a senior level management
position, leading large teams;
* Analytical mind and business-oriented thinking;
* Ability to bring solutions and structure to identified problem areas;
* Know-how of the current technologies, workforce applications, monitoring and reporting
tools used in on a daily basis in BPO/shared service.

Our client offers:
* Competitive remuneration and social benefits package;
* Superb opportunities for career development;
* Supporting and friendly work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N PP_LPAE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

20.04.2021

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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