Customer Support with German - София

Описание

Customer Support with German

ManpowerGroup is a worldwide innovative forerunner and leader in the field of employment through the provision of services and workforce management solutions for clients and helping people in their career development with the aim of understanding the needs of the clients and candidates in the changing world of work.

For one of our clients, worldwide IT company, we are looking for Customer Support with German


Job summary:

As part of the team, the Customer Support provides effective and timely 24x7 support to the customers for any work orders and onsite tasks. They are responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within organization, with major focus on exceptional scenarios and escalations.


Responsibilities:


• Timely manages the service requests of customers through different access channels.
• Verifies the request details with the customers.
• Coordinates the resources in a proper manner to the client;
• Keeps the customers informed on case development status;
• Timely elevates and/or escalates complex issues;
• Participates in process or quality improvement trainings;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Follows up the successful completion of each case;
• Meets the required quality/quantity of production work in accordance to the team targets.

Requirements:


• Previous experience as Customer Support is an advantage;
• Fluent German C1 and Fluent English;
• Excellent communication skills;
• Demonstrated problem solving skills;
• Good relationship management skills.
• Analytical and problem-solving skills
• Basic presentation skills
• Team player
• Good computer literacy – (MS Office)


The company offer:


• Continuous learning and training opportunities;
• Great opportunity for professional development in the IT field;
• Competitive remuneration package;
• Opportunity to join a team of professionals and acquire solid know-how;
• Opportunities for personal and professional development;



To get more details and information about this career development opportunity, please apply for this position.

All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted.



Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, ул.Никола Мирчев №33

Дата:

17.05.2021

Организация:

Менпауър България ООД
Агенция за подбор на персонал

Детайли за организацията:

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