Chat Support Specialist with Italian and English for a Fintech Company- Пловдив

Описание

We are conducting a Virtual Hiring process for the safety of our applicants.

TTEC has an excellent opportunity for you to provide outsourced support services to our client an innovative international Fintech company focused on offering banking services: prepaid debit card, currency exchange, cryptocurrency exchange and peer-to-peer payments.

We are looking for customer service superstars who will ensure the customers’ personal experience remains at the heart of everything they do – temporary work from home .

What would you be doing?

· Supporting consumers via live chat;
· Providing great customer experience by managing customer’s expectations
· Resolving queries;
· Offering in-depth product knowledge;
· Monitoring and engaging consumer questions;
· Ensuring the best consumer experience possible is provided.

What we offer:

· Competitive salary;
· Pay for Performance bonus;
· Private Health/Medical Insurance and Eye Care Reimbursements;
· Reimbursement program;
· Rent insurance allowance
· 20 Annual leave days.
· Potential for rapid advancement in many fields, and throughout 17 countries!

We are looking for...

We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. We especially value candidates with:

· Verbal and written fluency in Italian;
· Good English language skills;
· Previous customer service experience will be an advantage;
· Excellent communication skills;
· The ability to multitask.

Why TTEC?

Our company was founded more than three decades ago. We are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do, we interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. Working at TTEC is unlike anywhere else.

When you join our team, you are more than just an employee. You are a member of the TTEC family.
Experience being part of a global family.

Please send your CV in English

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. Пловдив

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

09.11.2021

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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