Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

Описание

About Us:
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role
We’re looking for motivated Customer Service Professionals with German and English to join our team supporting Spotify, a leading global music streaming platform.
You’ll help users through email and chat, working in a positive, international, and collaborative environment from the comfort of your home anywhere in Bulgaria.
This is a fixed-term position from 6 November to 23 December, with no phone calls involved.

✅ Key Responsibilities
Provide email and chat support to platform users.
Answer common “how-to” questions and frequently asked questions.
Assist with account management and payment-related issues.
Guide users through troubleshooting steps with patience and clarity.

🧠 What We’re Looking For
Must-have:
Fluency in German and English, both at C1 level.
Valid authorization to work in Bulgaria.
Availability to work flexible shifts, including weekends.
Excellent written communication skills.
A positive attitude and strong problem-solving skills.
Nice-to-have:
Previous customer service experience.

🎁 What You’ll Get
Compensation & Benefits:
Performance bonuses.
Food vouchers.
Partially covered Multisport card.
Digital HR services and 24/7 psychological support.
Recognition and referral programs.

Work Environment:
Fully remote training and work from anywhere in Bulgaria.
Comprehensive training to prepare you for the role.
Flexible shifts, including weekends.
Fully digital onboarding and contract signing.
Experience supporting a global music streaming platform in an inclusive, international team.
Engaging employee events and wellness initiatives.

🚀 Ready to Apply?
Help us deliver exceptional support to music lovers around the world. Apply now and join our team for this seasonal opportunity!

Изисквания към кандидата

Езикови познания:
Английски език, Полски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал, Административен персонал, Експертен персонал без ръководни функции, Средно управленско ниво, Висше управленско ниво,

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София, Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

24.09.2026

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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