Call Monitoring Representative with English + Russian

Описание

We are looking for: Call Monitoring Representative with English + Russian

Job description:

The call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customers, monitoring inbound and outbound calls to assess associate's demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages - both spoken and written: English + Russian

∙ Working language - English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly, and multilingual environment

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Профил:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Дата:

27.04.2022

Организация:

Cross Source
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Cross Source може да получите ТУК