Service Delivery QA Manager

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

We are looking for a forward-thinking Quality Assurance (QA) / User Acceptance Test (UAT) Manager to join the Delivery Center of Excellence (COE). In this role you will collaborate with Project Managers, Clients and (Client) Partners leading your QA/UAT team in support of SIT and UAT activities for small, medium, and large complexity delivery projects.

Job Description


· You will be responsible for testing strategies and facilitating comprehensive and consistent (industry) testing standards.
· You will be responsible for ensuring the entire QA/UAT team is observing and maintaining best practices around product, architecture, and infrastructure testing for assigned projects.
· You will manage and lead the testing approach for how the business will perform QA/UAT for projects including SaaS, PaaS, cloud-based digital solutions, infrastructure updates and security programs.
· Delivery projects will be via Waterfall and Agile Scrum. Through the development of a more consistent approach to testing, you will help to guide the Project team in delivering quality solutions on schedule and with minimal disruption to the end user.
· You will work closely with Client teams from project initiation through acceptance, providing the necessary support during all phases.
· Additionally, you will collaborate with Clients on their test cases and test plans and ensure that they are thorough and complete on-time.
· You will facilitate all aspects of QA/UAT working with your team and, potentially third party provider, defining testing approach, defining test cases, establishing requirements traceability and reporting on test progress.
· You will partner with the delivery PMs to develop the approach for how Clients and QA/UAT teams will utilize project tooling.
· You will maintain a good working relationship with teammates, and work effectively with Delivery, Project Management, Technology and other stakeholders at all levels to gather information and perform testing services.
· This position is a direct report to the COE Line Manager. You will plan, manage and report on all aspects of QA/UAT in line with existing testing standards and processes

Qualifications
· 5+ years of relevant experience in complex commercial software implementation, with emphasis on JIRA as the testing platform
· Bachelor’s degree in Operations, Finance and Banking, Software Development, or related experience.
· Strong background/experience with the utilization of digital, cloud-based emerging technologies and data analytics.
· Strong Understanding and Experience of the Client delivery lifecycle for products and services
· Experience of testing numerous complex Software solutions across multiple industry verticals.
· Implementation team management, with demonstrated ability to develop and guide high performance teams through complex platform and/or cloud product implementations.
· Working knowledge and experience of internal and Client-focused software user requirements and security and risk management.
· Experience in senior business stakeholder communication and management.
· Practical understanding of ITIL and other IT management frameworks.
· Exceptional verbal and written communication skills, and ability to communicate effectively at all corporate levels and with customers.
· Ability to handle multiple competing priorities and workstreams in a fast-paced, high performance environment.

Additional Information

We offer:
· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
· Social benefit package - life insurance, food vouchers, additional health insurance, flexible monthly allowance, corporate discounts, Multisport card, and a Share options scheme
· Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
· Opportunity for Flexible working hours and Home Office

Experian Careers - Creating a better tomorrow together

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Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Шофьори / Куриери

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

12.05.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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