Technical Support Engineer with German and English

Описание

Our clients is a leading outsourcing company. Currently, they are looking for a Technical support Specialist with German and English language. thIn is project you will be a part of a team who will provide technical support to customers who are using the products/devices/services of an American publicly traded provider of cloud-based communications and collaboration solutions for businesses.
As a Technical support Specialist, you will handle and resolve customer inquiries, questions, and complaints related to technical issues.

Responsibilities:

• Promptly answers incoming calls concerning customer/client requests or inquiries regarding services, products, equipment, and claims;
• Focus on delivering a positive customer experience accordance with established call-handling procedures;
• Provide telephone/and remote diagnostic technical support;
• Work on simple or complex customer technical issues utilizing sound judgment in order to resolve problems and provide recommendations;
• Assist customers by diagnosing problems through probing and investigating causes and provide/recommend resolutions for technical and service issues;
• Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts ;
• Opening trouble tickets, documenting issues, and troubleshooting steps taken;
standard IP Device setup (e.g., IP Devices after core implementation, downloading mobile apps relating to the Cloud Services);
• Escalate issues, as appropriate, to the respective group for higher level technical support;

Requirements:

• High school diploma or higher degree;
• minimum of 6 months experience in customer support (Technical Support or equivalent);
• basic knowledge on VOIP, Routers and Modem;
• good spoken and written English – level B2;
• very good level of German– level C1;
• Experience handling customer support for software products/services or Technical education with competencies in:
• basic Networking and Routers (knowledge of Router UI, Functionality and Troubleshooting);
• troubleshooting and Probing (able to systematically diagnose the problem, map out action plans and drive issue resolution);
• excellent Communication (good listening skills with ability to relate to customer through proper verbiage and empathy).

In case you are interested in the position, please send your CV in English and I would be happy to discuss it further.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Трудово възнаграждение:

От 2500 до 3200 лева на месец

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofia, Bulgaria

Дата:

10.05.2023

Организация:

HR Consult
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за HR Consult може да получите ТУК