Customer Service Specialist with Czech or Slovak

Описание

Our client is a leading BPO company. For one of their expanding projects, they are looking for a:

Customer Service Specialist with Czech or Slovak

The role:

• Respond to and resolve a wide variety of consumer queries by phone, chat and e-mail;
• Provide friendly and efficient customer service support;
• Advice and inform customers regarding clients' products and services;
• Identify, research and resolve product issues and queries concerning part/product replacement and execute solution in line with local procedures;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Maintain accuracy and security of customer information on the database;
• Proactively provide support and assistance to colleagues and work together as a team.

Requirements:

• Has excellent command of spoken and written Czech or Slovak - at least level B2
• Has good command of English language (level B1/B2) - for training purposes and working with systems;
• Experience in a customer facing role is a plus;
• Is a person who has an affinity for technology;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.


Benefits:

• Competitive remuneration scheme;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Monday - Sunday working time 17:00-01:00 (early shifts available on weekends);
• Part-time optiosn available after training;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Work at home opportunity.

In case you are interested in the position, please send your CV in English and I would be happy to discuss it further.

Изисквания към кандидата

Езикови познания:
Английски език, Словашки език, Чешки език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Трудово възнаграждение:

От 3000 до 3100 лева на месец

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofia, Bulgaria

Дата:

30.01.2024

Организация:

HR Consult
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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