Remote Call Centre Agent with Turkish

Описание

Summary of Responsibilities

Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.

• Builds and maintains relationships with existing and new customers.
• Helps customers with all their enquiries;
• Clarifies platforms’ Terms and Conditions when it is needed.
• Logs tasks in accordance with company guidelines.
• Explains how to use platform games and services.
• Assists customers with on-going marketing campaigns.
• Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
• Escalates and follows up customer cases when needed.
• Identifies and reports improvement areas according to company procedures.
• Works closely with other departments to handle customer queries.
• Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
• Calling daily new registered customers to welcome them to the brand.
• Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Изисквания към кандидата

Езикови познания:
Турски език

Трудов опит:
Без професионален опит

Образование:

Специални умения:
• Based in Bulgaria • Turkish speaker (verbal and written) • Excellent communication skills • Customer oriented • Basic skills in Microsoft Tools • Self-Motivated • Team player

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции,

Трудово възнаграждение:

От 1600 до 2500 лева на месец

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр.

Адрес:

GLADSTONE PLACE 36-38 UPPER MARLBOROUGH ROAD ST. ALBANS AL1 3UU

Дата:

07.09.2023

Организация:

Perform CS Ltd
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Perform CS Ltd може да получите ТУК