Voice Support Associate with French, Italian or German and English

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering a variety of services in the customer experience
field. We are searching for determined, organized and results-oriented people for the role of
Voice Support Associate with French, Italian or German and English.

Essential Duties and Responsibilities:
* Dealing with customers questions and issues via email, phone or chat;
* Providing answers to questions and solutions for the issues at hand;
* Following up on more complex cases and deciding if they need to be escalated further;
* Adding scripting of the calls to the ticket before forwarding them to the responsible teams;
* Adhering to the company guidelines when escalating each case;
* Keeping up with products and procedures’ new updates and implementing changes;
* Maintaining and supporting the constant flow of information.

Requirements:
* Strong understanding of French, Italian or German and English language;
* Determined to learn, improve and provide results;
* Experience in a customer support environment is desirable;
* Familiarity with computing technology and experience in a similar role are a plus;
* Good MS Office applications skillset (mostly Word and Excel);
* Positive and well-organized, able to multitask and meet deadlines.

Our client offers:
* Different learning opportunities and career growth and development options;
* Paid Holiday leave and a full-time job;
* Health insurance and other social benefits (transportation allowance, food vouchers…);
* Competitive salary and working time organized in shifts during the whole week;
* Great office-space and a stimulating and friendly work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_VSAFIGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

01.12.2023

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК