Customer Support Specialist with Czech and Slovak, German or Hebrew and English - Fully Remote

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – well-known company offering services and products in the BPO. We
are on a search for determined, organized and customer-friendly team players for the role of
Customer Support Specialist with Czech and Slovak, German or Hebrew and English - Fully
remote.

Essential Duties and Responsibilities:
* Responding to various customer requests via email, phone and chat;
* Investigating customers’ issues, offering solutions and guiding customers through the issue
solving process;
* Offering info and advice to customers relating to company’s products and services;
* Keeping accurate and up-to-date records of every interaction with customers;
* Providing a professional and pleasant experience and ensuring customers’ satisfaction;
* Working in tandem with other colleagues, assisting and offering advice when needed.

Requirements:
* Great spoken and written Czech and Slovak, German or Hebrew, plus solid English skills;
* Good PC user skillset and an affinity for technology;
* Previous experience in a customer support environment is a plus;
* Customer-focused, determined and a team-player;
* Adaptable and capable, able to work in a dynamic environment;
* Able to be organized and manage time efficiently.

Our client offers:
* Attractive salary and social benefits (additional health insurance, gift vouchers, sport card,
discounts…);
* Available shifts and prat-time option, after the training;
* Work from home option available;
* Initial training and access to company’s internal training and development programs;
* Opportunity to build and grow a long-lasting professional career;
* Supportive, stimulating and exciting work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSSCSGHE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

22.07.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК