Technical Support Specialist Level 1 with German

Описание

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

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Our client is one of the largest outsourcing companies with more than 35 years of experience. The company provides service to more than 450 clients and has a presence in 28 countries. For some of their projects, they’re looking for a:

Technical Support Specialist Level 1 with German

Responsibilities:
• Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
• taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
• provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

Requirements:
• Fluent in German;
• Has good command of spoken English (at least level B2);
• experience in a contact center or customer facing role is beneficial;
• experience in technical facing role is beneficial;
• can adapt quickly to changes in products, process and technology;
• has proven track record of excellent attendance and time-keeping;
• has good computer literacy.

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.
Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.
H&R Consult operates under License 3245/01.12.2021

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Трудово възнаграждение:

От 3000 до 3100 лева на месец

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofia, Bulgaria

Дата:

26.07.2024

Организация:

HR Consult
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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