Customer Care Expert with Azerbaijani & English

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a multinational giant known for their many satisfied clients and collaborations with famous brands, we are searching for driven, attentive and customer-oriented people for the role of Customer Care Expert with Azerbaijani & English.

Essential Responsibilities:
* Assist customers via email, chat, and phone to ensure positive experiences;
* Conduct research to deliver precise and helpful responses to customer inquiries;
* Stay updated on products, brand, and industry trends to provide accurate information;
* Act as a part of the team and provide support as needed.

Requirements:
* Near-native Azerbaijani (written and verbal) and advanced English;
* Background in customer service or related roles is a plus;
* High attention to detail, customer-focused mindset, and ability to work independently or in a team;
* Strong communication, typing, and computer skills (MS Office, CRM systems);
* High school diploma or equivalent.

Our client offers:
* Full-time role with shifts between 10:00 a.m. – 12:00 p.m., Monday to Sunday;
* Competitive salary + monthly performance-based bonuses;
* Paid onboarding and ongoing upskilling programs through Concentrix University;
* Professional development programs to help you achieve your career goals;
* Health & Life Insurance and bonuses for life events;
* Multisport card and transport allowance;
* Paid annual leave days, plus additional leave for education;
* Corporate discounts and company events;
* Assistance with accommodation and travel expenses if needed.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CCEAE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

02.01.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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