Customer Support Advisor with Czech and Slovak (REMOTE)

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global leader in customer experience management field, providing
wide variety of services, such as inbound customer care, sales, technical support, back-office
support and more, we are searching for bright, friendly and skilled people for the role of
Customer Support Advisor with Czech and Slovak (REMOTE).

Essential Responsibilities:
* Handle inbound calls, chats, and emails, resolving various customer service inquiries and issues;
* Manage customer requests promptly and accurately, escalating cases when necessary, based on predefined guidelines;
* Understand customer needs to provide tailored solutions while meeting performance goals;
* Advise and inform customers about products and services;
* Navigate multiple systems simultaneously to update electronic records accurately;
* Collaborate effectively with team members to offer proactive support and assistance.

Requirements:
* Proficient in Czech and Slovak (C1 level or higher);
* Strong English skills (B1-B2 level or higher);
* Previous experience in customer service or contact center roles is an advantage;
* Quick to adapt to changes in products, processes, and technology;
* Demonstrates a reliable attendance and punctuality record;
* Possesses solid computer literacy skills.

Our client offers:
* Competitive salary package and a fully-remote job;
* Provided initial training during first the first 2 weeks on the job (online);
* Comprehensive benefits, including additional healthcare insurance, gift vouchers, and sport
card discounts;
* Opportunities to participate in company events such as charity initiatives, team buildings,
sports activities, and internal competitions;
* Long-term career prospects;
* Access to global-standard internal training and development programs;
* Performance-based bonus of up to 10% after the third month of employment;
* Friendly and conveniently located office environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSACS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

27.01.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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