Customer Support Agent with Azerbaijani and English (Flexible Shifts)

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a multinational giant known for their many satisfied clients and
collaborations with famous brands, we are searching for driven, attentive and customer-
oriented people for the role of Customer Support Agent with Azerbaijani and English (Flexible Shifts).

Essential Responsibilities:
* Assist customers via email, chat, and phone to ensure positive experiences;
* Conduct research to deliver precise and helpful responses to customer inquiries;
* Stay updated on products, brand, and industry trends to provide accurate information;
* Act as a part of the team and provide support as needed.

Requirements:
* Near-native Azerbaijani (written and verbal) and advanced English;
* Background in customer service or related roles is a plus;
* Attentive, customer-oriented and able to work independently or in a team;
* Strong communication, typing, and computer skills (MS Office, CRM systems);
* High school diploma or equivalent.

Our client offers:
* Competitive salary + monthly performance-based bonuses;
* Paid onboarding ( lasting 4 weeks) and ongoing upskilling programs;
* Full-time role with a flexible schedule, Monday to Sunday (Sunday shifts are till 16pm and
there no Night shifts ever);
* Health & Life Insurance and bonuses for life events;
* Multisport card and transport allowance;
* Paid annual leave days, plus additional leave for education;
* Corporate discounts and company events;
* Assistance with accommodation and travel expenses if needed.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSAA).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

27.01.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК