Customer Care Expert for an Advanced Personal Device with Azerbaijani (early and day shifts/remote)

Описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for
– Customer Care Expert for an Advanced Personal Device with Azerbaijani (early and
day shifts/remote).

Responsibilities:
*Assist customers by providing clear guidance and solutions for any issues related to the
personal device;
*Handle customer inquiries through various channels (chat, email, phone) with a focus on
problem resolution;
*Diagnose and troubleshoot device-related issues, offering effective solutions to enhance user
experience;
*Keep comprehensive and accurate records of customer interactions, ensuring follow-ups and
timely resolutions;
*Collaborate with cross-functional teams to address customer concerns and improve overall
satisfaction;
*Stay informed about the latest product features, updates, and best practices to ensure optimal
support.

Qualifications:
*Native Azerbaijani speaker with fluent English communication skills;
*Previous experience in a customer support or technical assistance role is a plus;
*Strong problem-solving abilities and a customer-centric approach to managing inquiries;
*Ability to work remotely and flexibly during early and day shifts;
*Good technical knowledge or the ability to quickly learn about personal devices and
troubleshoot effectively;
*Team-oriented with excellent organizational skills and a proactive attitude towards customer
satisfaction.

Our client offer:
*Remote working option available;
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

28.02.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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