Knowledge Expert BPO Operations with German and English (HYBRID)

Описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a frontrunner in Strategy, Consulting, and Technology, fueling
innovation through the world’s largest network of advanced tech hubs, we are looking for
– Knowledge Expert BPO Operations with German and English (HYBRID).

Responsibilities:
*Serve as the primary contact for resolving complex cases and delivering expert resolutions;
*Oversee the administration of agreements, ensuring alignment with company standards and
policies;
*Conduct thorough case investigations to identify root causes, ensure resolution, and drive
continuous improvement across teams;
*Address complex issues related to contracts, billing, customer support, cancellations, and
order handling;
*Facilitate billing and credit correction procedures, ensuring timely and precise adjustments.

Qualifications:
*Advanced German language skills (B2-C1) and solid command of English (minimum B1);
*Previous background as a Subject Matter Expert (SME) or Client Advisor in BPO environment;
*Еxperience with customer operations and a strong understanding of the customer lifecycle;
*Competency in CRM tools and customer interaction platforms;
*Excellent analytical thinking and sound judgment in handling complex scenarios;
*Strong interpersonal, facilitation, and mentoring skills, with a team-oriented mindset.

Our client offer:
*25 days of annual vacation and opportunities for career growth;
*Standard working shifts, hybrid model;
*Flexible benefits program and options to purchase company shares;
*Comprehensive health and dental insurance, along with life insurance;
*Food vouchers and Multisport cards for employees;
*Employee Assistance Program and bonuses for special occasions;
*Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number TT_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Образование, Образователни курсове и преводи
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София, Гр. Пловдив

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

28.04.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК